Privacy Policy for Redlake Solutions UK Limited
At Redlake SolutionsUK Limited (“we,” “us,” “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including our website, mobile applications, and any other services provided by Redlake SolutionsUK Limited.
1. Information We Collect
We collect personal information from you when you use our services, including but not limited to the following:
- Personal Details: Name, address, email address, phone number.
- Account Information: Username, password, and other details related to your account.
- Usage Data: Information about how you interact with our website, platform, and services, including device information, IP address, and browsing patterns.
- Vehicle and Tracking Data: Location data, vehicle performance, and other related tracking data.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To provide and maintain our services.
- To manage and process your account, payments, and transactions.
- To communicate with you, including sending updates, promotional materials, and support messages.
- To improve our services by analysing usage patterns and identifying areas for enhancement.
- To ensure compliance with legal and regulatory obligations.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your personal information in the following circumstances:
- Service Providers: We may share your information with trusted third-party vendors who provide services on our behalf, such as payment processing, data storage, and customer support.
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process, such as in response to a subpoena, court order, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.
4. Data Security
We take reasonable precautions to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We implement security measures such as encryption and secure storage to safeguard your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Under UK data protection laws, you have certain rights regarding your personal information, including the right to:
- Access your personal information.
- Rectify inaccurate or incomplete information.
- Request the deletion of your information in certain circumstances.
- Object to the processing of your data or request the restriction of processing.
- Withdraw consent at any time (if processing is based on consent).
If you wish to exercise any of these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about how you interact with our website and services. These technologies help us improve your user experience, analyse site usage, and personalise content and advertisements. You can control cookie preferences through your browser settings.
| Cookie Name | Provider | Category | Duration | Description |
|---|---|---|---|---|
cookieyes-consent | CookieYes | Necessary | 1 year | Used to remember the user’s consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information. |
_ga | Google Analytics | Analytics | 2 years | Used to distinguish unique users by assigning a randomly generated number as a client identifier. It calculates visitor, session, and campaign data. |
_ga_*(e.g., _ga_ABC123XYZ) | Google Analytics | Analytics | 2 years | Used by Google Analytics 4 to persist session state and store information about how visitors use the website. |
_clck | Microsoft Clarity | Analytics | 1 year | Persists the Microsoft Clarity User ID and preferences, ensuring that data is attributed to the same user on subsequent visits. |
_clsk | Microsoft Clarity | Analytics | 24 hours | Connects multiple page views by a user into a single recording session for Microsoft Clarity. |
CLID | Microsoft Clarity | Analytics | 1 year | Used by Microsoft Clarity to store information about how visitors interact with the website to help analyze user behavior and improve the site. |
7. Retention of Data
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, or contractual obligations.
8. International Data Transfers
Your personal information may be transferred to and stored in countries outside the UK, where data protection laws may differ. We will ensure that adequate safeguards are in place to protect your personal information during such transfers.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website. Please review this policy periodically for any updates.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Red Lake Solutions Ltd
Email: solutions@redlakesolutions.co.uk
Phone: 0300 131 9990
Address: International House, 6 Market St, St George’s, Telford TF2 6EF
By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.
Effective Date: 01/01/2026
